Front Gate Team Member

Job Type: Part-Time Seasonal Employee
Job Title: Front Gate Team Member

Reports to: Front Gate Manager

OVERVIEW
The Front Gate Team Member is responsible for providing excellent customer service to all guests entering the venue, scanning and verifying tickets and authorized entry lists, resolving issues, answering questions, and assisting guests with entry as quickly and efficiently as possible. As the first line of contact for all guests, the Front Gate Team Member will provide a warm welcome to guests.

RESPONSIBILITIES
• Always lead with kindness, safety, and outstanding customer service.
• Warmly greet customers as they arrive at the gates.
• Scan and validate all tickets, ensuring that each customer has a valid ticket for the event.
• Validate any authorized entry lists with a customer-supplied photo ID.
• Answer customer questions about the venue or event; if an answer is unknown, escalate the question to a supervisor.
• Direct customers through the gate quickly and efficiently.
• Be knowledgeable of the venue layout, venue policies, and prohibited items; courteously advise customers if any of their belongings violate any policies, and offer solutions to resolve.
• Ensure that all customers are receiving the proper credentials for entry.
• Assist event staff with customer banding, if necessary.
• Provide outstanding customer service at all times.
• Be available to assist customers with egress at the end of the event, if necessary.
• Maintain an entry area that is free of debris or waste.
• Assist Front Gate Manager with the placement and removal of all equipment, supplies, signage, and barricades, as necessary.
• Follow all venue policies including social media policies.
• Report all incidents, accidents, and customer feedback to Front Gate Manager.
• Other duties as assigned.

REQUIRED SKILLS & ABILITIES
• Be punctual and organized.
• Be outgoing, friendly, and personable.
• Be extremely reliable and responsible.
• Be professional and courteous with a positive attitude.
• Exercise responsibility with all equipment and handheld devices.
• Ability to effectively communicate in English.
• Ability to read, write, and comprehend simple instructions and brief correspondence relating to each event.
• Ability to exercise composure in fast-paced, and potentially stressful situations.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job, the employee is regularly required to stand for 6-8 hours at a time; walk various distances on both paved and uneven terrain; use hands and fingers; reach with hands and arms; bend, twist, crouch, or kneel; and talk or hear. The employee may be needed to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and depth perception.

While performing the duties of this job, the employee may regularly be exposed to wet conditions, cold weather, wind, dust, dirt, humidity, and extreme heat. The noise level in the work environment is usually moderate to loud.

NOTE:
This job description in no way states or implies that these are the only duties to be performed by the employee. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

EQUAL OPPORTUNITY EMPLOYER:
Whitewater Amphitheater is an Equal Opportunity Employer and does not discriminate based on age, gender or gender identity, race, religion, sexual orientation, disability, or other identifiable characteristics. We strive to promote and celebrate diversity and are committed to creating an inclusive environment.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

SUBMISSIONS
Please submit a resume, CV, or a brief summary of any previous experience or qualifications that would make you a good fit for the team.